AVOID SupplementWarehouse.com AT ALL COSTS!!! Their price match is a scam. Their website says they have the lowest shipped price, but when confronted with a lower shipped cost, they refuse to match it.

They did send out a message saying that they wouldn't honor the price match, but gave a list of 10+ reasons why that could be. After several exchanges with customer support, I was told they wouldn't match a price from the other company because their shipping was higher.

Then, I find out that they shipped the product at their higher price, without my authorization. I finally called customer support and was given a total shipped price that was ~$0.30 higher than I could have purchased from elsewhere, and they refunded the remainder. I will NEVER order from these scammers again!

I first stumbled on to this site through chance, because I wouldn't call it luck. They had a great selection and the prices were unbelievable. Little did I know that shipping was insane crazy. I haven't munched numbers on them in comparrison with other sites, but sw my first order sent the wrong items. I stopped using them for almost 2 years, then I decided they got their act together and ordered successfully for about a year. My last and Never again order was just a few weeks ago. I sent the order in from online on friday. It wasn't processed until wed. and didn't arrive to the following monday, near two weeks. Luckily it was the right order and I got my free shaker cup. The shipping is what I don't understand, usually at 29 or so on shipping that sucker should be there within the hr. or next day. Ha no no no 2 weeks. I called and called had a few four letter words for them and told them I'd be writing a review on their horrible service and ridiculous shipping cost. Never again will I buy from these criminals, plus their products are always a couple of weeks from the out of date stamp.

TERRRRRRIBLE! They sent me an email stating that one of the companies they price matched was not a "valid competitor". They said the company increases the shipping charge so they can have low prices and that's why they wouldn't honor the competitor's price. HOW IS IT POSSIBLE FOR A COMPANY TO INCREASE SHIPPING CHARGES TO HAVE LOWER PRODUCT COSTS WHEN THAT COMPANY HAS FREE SHIPPING?! Supplementwarehouse.com advertises that they will at least match an competitor's price minus 5%, but they really won't. That's just the tool they use to draw business in. Then they will make up excuse after excuse as to why they won't price match. Go to a reliable supplier, NOT THIS ONE.

Ordered on a Sunday and received an email on Monday that my package would go out Tuesday. Received my package on the following Monday, since UPS do not deliver on Saturdays. That's about average for WI to WA and matches the predicted timing on the UPS site for UPS Ground. What doesn't match up is shipping cost: SW charged me 29.68 for shipping and UPS quote 18.81 for shipping to/from a residential addy with no UPS account. Businesses which establish an account get a break on that price, so I'd have to say SW are overcharging for shipping. Prices are excellent and I would have to work hard to find a less expensive place online to try their price matching policy (so I haven't used it yet and can't comment). Some of the freebies they offer are past their expiration date, so buyer/user beware. They seemed to have a great selection and everything in my $200 order was in stock. The high shipping is irksome, but their good prices balance that somewhat. I will continue to look for a place with the products I want at good prices and fair shipping - without the free stuff that I don't really need or want.

Let me start off by saying that I hate to write a negative review in general, but I do believe that a company should get the honest feedback it deserves based on their practices and results delivered. Also, please note that I was fully aware that their “price match guarantee” was a scam and did not even attempt to use it.

I was after a tub of Scifit’s Dark Energy and a 12lb bag of ON’s Serious Mass, and decided to place this order with SW mainly because it was the closest company to where I lived so I figured it would arrive the quickest. (SW is based in WI and I live in Saint Paul, MN) What also attracted me was that the initial price for these two products before shipping was about 9 dollars cheaper than bb.com. SW also offered a free 120 caps Kre-alkalyn along with the Dark Energy so I thought it was a great deal and placed the order. I later regretted this; here’s why:

Inflated shipping cost: shipping for these two products came to almost 15 dollars, which is unheard of for any other company. I still went though with the order since I was getting the free Kre-alk and because I thought it would arrive quickly.

Unacceptable shipping time: My package was not shipped for a good 8 days; on the 9th day it shipped and arrived on the 11th. That's almost a 2 week wait for a drive that would have taken me 5 hours! Shipping time was so long that I was starting to think that this company was a complete scam and had just taken my money!

Missing free item: When I opened my elusive package, the Serious Mass and Dark Energy were there but the “free” Kre-alk that they promised was nowhere to be found. In its place was a very cheap shaker bottle with no mixer ball inside; I used the shaker for about a week before the lid cracked and I threw it away.

Customer service makes excuses: I emailed them about my missing item; I got no answer at all the first time and the second time I got some pathetic excuse saying that they had run out of stock on the free item, even though on the website it said that it was in stock. I finally decided to not waste any more time and energy on this to just never buy from them again.

Overall, I had a poor first and last experience with SW. I have no doubt that their price match guarantee is a scam but aside from that, this is a company that deceives people with low list prices and high shipping costs, and promises free items that they don't deliver. I would recommend the SR family to not give SW your business, not because I hold a grudge over a 10-dollar item, but based on principle; a business with such poor ethics and practices should not be encouraged to continue to thrive and exist.

I have spent alot of time trying to find cheaper supplements and cant. This place has a great selection and very cheap pricing i have never had a problem the down side is expensive shipping but according to my number crunching they always still come out cheaper. I have never used there return service so i cant review that

i bought oh yeah protein shakes several times from this company, but I found a cheaper price and used their price match policy and received the following email back from them:

Hi Norm,
We apologize for the inconvenience. Unfortunately we are unable to approve pricematches from XXLMass.com as they are suspected of sending low quality and/or past dated products to fulfill their orders. If you would like to submit new pricematches, please reply to this help desk ticket. Thank you for choosing SupplementWarehouse.com, We appreciate your business!

~Carissa


Who are they to say another company sends expired products. I ordered from the other company and it was fresh and cheaper. Price match is bogus. I will never buy from them again.

I placed an order for product online through this retailer. The item showed to be instock and available. I ordered the items and the next day received an email stating:

We are writing this email to notify you that the product(s) you
ordered is on long term back order and we do not have a clear estimate
of when we will be receiving it in. We will cancel your order through
Amazon.com. We apologize for any inconvenience this may have caused.

It is very important to us that you have a positive experience with
us. If I can be of further assistance, please don't hesitate to
contact me at the info below or reply to this email.

Thank you ,

Holli Fletcher
Office Supervisor
SupplementWarehouse.
2440 Corporate Preserve Dr. Ste 100
Oak Creek, WI 53154
holli@supplementwarehouse"

I checked the website again and the item STILL shows to be in stock and available to order. I canceled my order and have still yet to receive a refund.

Here's the deal with SupplementWarehouse...Very cheap prices thanks to ridiculous shipping cost. Great deals but the product is probably about to expire or has expired. Price Matching but make sure the site is legit, has been around awhile, and check google or something to make sure the site has a decent number of reviews/ratings.

I've used SupplementWarehouse several times over the years. All but once I received the product within 3-4days. And the price match has worked all but once or twice, and I can hardly blame them for declining b/c I found the prices off sites that didnt meet my above criteria which I'm sure them or any other business owner would use.

If you do not live in a area where you can go in a pick it up, then you are wasting your time ordering even with the 5% price match..They rape you shipping..So, what this means? It means its plenty of companies that can beat them point blank..

Think Im lying try putting something in a cart and clicking update and see what the price be..You will laugh your ass off...