December 21, 2012
Overall: 2 |
Service: 3 |
Selection: 8 |
Ok, well lets just start things off with a bang shall we. Sunday will mark 30 days since I made my orders through illpumpyouup.com and still have not received my supplements. First of I do in fact understand that I am FWD deployed to an FPO address and that it does take time for packages to arrive here but it has gotten past that time of understanding. I will explain my chain of events and the lack of information and customer support. I made this order mid current (past) cycle even to give it time to get here so that I would still be on that cycle and be able to get right on to the next (these orders).
23NOV2012- Submitted 1st order with a total of $244.44. All items were claimed to have been “In Stock”, and a second because I forgot an item for $30.39 again “In Stock” Through IPYU.com. Immideiatly following my separate orders I contacted customer support to try and simplify things and conjoin my orders into one and received no reply.
24-25NOV No Confirmation of order
26NOV2012- Received confirmation that both orders had been “Processed and Shipped”, had all information for both orders but had no shipping/tracking number. Get on Illpumpyouup.com to check both orders history and order number 2 says shipped with a parcel shipping number that did not work. Order number one, no status. (Figured it just needs to take time to update no big deal)
28NOV12- Received an e-mail for shipping from IPYU.com stating that my shipment has been shipped with a different tracking number. (Wait what? Didn’t they ship on the 26th?)
01DEC12- Sent IPYU.com customer support an email to find out what the deal with my order was. (There must be some mix up, it’s all good)
02-03DEC No Reply
04DEC12- Send Peter, president of Ipyu.com a very detailed email with my issue, trying to figure things out. Receive an e-mail back hours later from orders@IPYU.com giving me an order confirmation e-mail that I had already got on the 26th saying that my first order has shipped. (WTF Mate!!) Get onto IPYU.com to see if anything has changed on their site but cant log in “my email does not exist in the system” (You’ve got to be kidding me)
06DEC- No reply. Send out another email to orders@IPYU.com stating that I do not have a correct tracking number for order #1 and do not even have a tracking number for order #2. Also stating that my email apparently is not in there system to check my account orders. Got an email back saying my email was my email with an “X” at the end of the username part of my email address. (Huh? Ok.) Also that my first order was just shipped less the Animal pump because it was not in stock. (So my first order never shipped in the first place when you said it did on the 26th and you didn’t just send it on 26NOV without it because an item wasn’t “in stock” even though it said on the site it was. But you’re still sending it out on DEC06 without it?)
09DEC12- Email from firstname.lastname@example.org saying that my Animal pump has shipped with no tracking or conformation number.
12DEC12 – Send email to BBoshay@IPYU.com “director of sales” to straiten things out explaining the problems that I had been having with customer support and the REAL status of my orders. No reply.
13DEC12- I send an email CC’ing just about everyone on IPYU.com’s contact list stating my issues that I am having and that there communication with me was absolutely terrible. Receive an email back from tgray@IPYU.com stating that everything was shipped on 28DEC and the rest 14 Business days later. Assuring me that my shipments should arrive soon (Again WTF…)
18DEC12- Send an email to tgray@IPYU.com, stating I still have received nothing, and that I will be requesting a refund if my orders or at least one of them did not come in by 20NOV. Received an email back from him saying that this should not have happened, but that he is “100% Sure I will receive my items” (That’s real assuring..)
20DEC12- Get to work, no package that I have been desperately waiting for is sitting there, no supplements no cycle, lack of motivation, hole in wall, and a big Benjamin Burn hole in my back pocket. Sent tgray@IPYU.com an email demanding a refund or compensation for my order that was “assured was going to be here”
If I do not receive an answer before Monday I have no other option but to process the paperwork I have submitted to my bank to go ahead and do an investigation to receive my money back.
All and all IPYU.com may be great in the states or other people but not FPO addresses or me. Customer support was terrible minus tgray@IPYU.com that tried to spear them the time but it never worked and was not assuring even though he made a great attempt at helping me out with this order. Even contacting the president of the company with my problem I was having I still did not get a reply. Even with their lack of customer support and help a may give them a shot again in the future back in the states, but the chances are slim. I am currently sitting in the desert couple thousand miles away, my day consists of eating, working, lifting, sleeping and repeating. I have no supplements because my only source is from online retailers and I have been duped. Take what you want from this review it is my first and it may be pretty steep and long but I think I got my point across. It's been many deployments and many problems that have been solved but this is the worst yet be far and has yet to been solved. If I had to say one thing about IPYU.com it is “Shop at your own risk”.
Prices: 8/10 - Great Prices
Selection: 9/10 - They had everything that I wanted that most other places did not.
Service: 4/10 – CS was not good at all, contact was limited, if and when they did reply
Overall: 3/10 – They may have a great selection and great prices but they did not have Up To Date quantities. Site said that all items were in stock when in fact they were not. Still Have yet to receive my orders.